Client On-Boarding Specialist

A local Kama'aina company has an immediate opening for a Client on-boarding Specialist. In this crucial role, you will maintain an open communication stream with clients and help resolve customer concerns and questions.

You will be tasked with the responsibility of onboarding new clients to see them through the implementation process until they are ready to be transitioned to operations. You will also be involved with resolving customer concerns and handling a variety of other projects as needed.

Hours

Full-time, Monday to Friday, 7:30am-4:30pm

Location

Honolulu, Oahu

Pay

$50,000 to $70,000 a year

Responsibilities

• Present new clients with a customized account that reflects the client's needs and expectations of our service.
• Successfully project manage the new client experience from onboarding to operations.
• Create strong relationships across all teams in the company to ensure the on boarding experience is sensational.
• Deliver basic first payrolls and report/timesheet development.
• Manage client questions, issues, and expectations throughout the onboarding phase to arrive at a positive outcome at all times.
• Facilitate internal and external meetings that pertain to the new client experience. This will include owners, managers, and employees of a client company.
• Follow through with internal departments to ensure a positive customer service experience and help resolve any questions or concerns.
• Populate agreements and addendums.
• Work with new and existing clients on solutions to basic requests.
• Assist client care with various projects and task.
• Answer incoming telephone calls.
• Manage and track deliverables on a client level basis.

Qualifications

• 2 years of practical client services/HR, Payroll or Benefit experience or a college degree in HR.
• Proficiency in Microsoft Office. Salesforce experience a plus.
• Superb customer service skills with a friendly and professional demeanor.
• Articulate verbal and written communication skills.
• Ability to solve problems practically and utilize conflict resolution skills.
• Highly detail oriented and high level of accuracy.
• Strong desire to understand the PEO industry, the product, the company, and clients.
• Passion for customer service, ability to connect with people, and the commitment to build strong relationships.
• Strong project management attributes
• Ability to multi-task in a fast paced, deadline driven environment.
• Ability to analyze situations and come up with a solution quickly to resolve the client's needs.