Business Development Operations Coordinator

A local Kama'aina Company is in need of an Business Development Operations Coordinator to provide support to the Sales Director and HR Business Development Consultants. Multi-tasking and follow-up are key components to this role. Seeking someone strong to serve as the backbone of our sales team. This role drives speed, accuracy, and consistency across the sales lifecycle- owning lead flow, maintaining system integrity, supporting proposals and agreements, and ensuring smooth handoffs from prospecting through client transition.

Hours

Full-time, Monday to Friday, 7:30am-4:30pm

Location

Honolulu, Oahu

Pay

$55,000 to $65,000 a year

Responsibilities

• Support the full sales lifecycle (leads- accounts- opportunities- proposals- agreements)
• Monitor pipeline activity to ensure timely, accurate completion of required steps and documentation.
• Track lead outcomes within SLA's and ensure clear communication to Sales Consultants.
• Resolve data conflicts and maintain lead rotation tracking.
• Respond to inbound inquiries, including picking up the phone when needed and ensure timely follow up or routing.
• Generate and review proposals and agreements for accuracy and completeness.
• Manage DocuSign workflows and ensure proper documentation storage and system updates.
• Create and maintain PTS records and supporting documentation.
• Ensure smooth handoff to the client care team by maintaining accurate, complete records.
• Provide support for sales systems (such as Salesforce, PTS, DocuSign and MS office tools)
• Assist with onboarding and training of new sales team members.
• Maintain SOP's, documentation, and sales resources.
• Support scheduling, events, materials coordination, and general Administrative task.

Qualifications

• 2+ years of experience in sales support, operations or administrative roles.
• Attention to detail is a must.
• Experience working with CRM systems (salesforce preferred)
• Proactively identify and escalate issues with solutions.
• Ability to manage multiple priorities.
• Capable of maintaining high levels of organization.
• Comfortable navigating around different systems.
• Strong communication and collaboration across teams.
• Team player with a positive attitude.