Business Operations Specialist

A local Kama'aina Company is in need of a Business Development Operations Coordinator to provide support to the Sales Director and HR Business Development Consultants. Multi-tasking and follow-up are key components to this role. Looking for someone to serve as the backbone of our sales team. This role drives speed, accuracy, and consistency across the sales lifecycle by managing lead flow, maintaining system integrity, supporting proposals and agreements, and ensuring smooth handoffs from prospecting through client transition.

Hours

Full-time, Monday to Friday, 7:30am-4:30pm

Location

Honolulu, Oahu

Pay

$55,000 to $65,000 a year

Responsibilities

• Support the full sales lifecycle (leads- accounts- opportunities- proposals- agreements).
• Monitor pipeline activity to ensure timely, accurate completion of required steps and documentation.
• Track lead outcomes within SLA's and ensure clear communication to Sales Consultants.
• Resolve data conflicts and maintain lead rotation tracking.
• Respond to inbound inquiries, including picking up the phone when needed and ensure timely follow up or routing.
• Generate and review proposals and agreements for accuracy and completeness.
• Manage DocuSign workflows and ensure proper documentation storage and system updates.
• Create and maintain PTS records and supporting documentation.
• Ensure smooth handoff to the client care team by maintaining accurate and complete records.
• Provide support for sales systems (such as Salesforce, PTS, DocuSign and MS office tools).
• Assist with onboarding and training of new sales team members.
• Maintain SOP's, documentation, and sales resources.
• Support scheduling, events, materials coordination, and general administrative tasks.

Qualifications

• 2+ years of experience in sales support, operations or administrative roles.
• Attention to detail is a must.
• Experience working with CRM systems (salesforce preferred).
• Proactively identify and escalate issues with solutions.
• Ability to manage multiple priorities.
• Capable of maintaining high levels of organization.
• Comfortable navigating around different systems.
• Strong communication and collaboration across teams.
• Team player with a positive attitude.