Client Services Representative

We are looking for a full-time Client Services Representative to assist a local non-profit organization.

Hours

Full-time, Monday-Friday, 8:00am-4:30pm, occasional weekend work as needed.

Location

Hilo, Big Island

Pay

$18 an hour

Responsibilities

• Greet and assist clients, visitors, community members, and on-site guests in a professional, welcoming, and respectful manner, and direct them to the appropriate staff, program, or agency resource.
• Operates a multi-line phone system. Answer incoming calls in a professional, HIPAA compliant manner and route calls to the appropriate parties.
• Retrieve, process, and distribute telephone messages from the answering system in a timely and accurate manner.
• Operate standard business and office equipment, including computers, fax machines, scanners, copiers, and other assigned equipment.
• Assist with agency events, outreach activities, workshops, trainings, meetings, and community gatherings, including preparation, setup, registration, participant support, cleanup, and other logistical needs.

Qualifications

• Working knowledge of standard office procedures, administrative processes, and front office operations.
• Proficient use of office equipment including a PC, laptop, tablet, fax machine, scanner, copier, and related software applications.
• Ability to used web-based applications, word processing software, spreadsheets, email, and other office systems.
• Ability to type at least 45 words per minute.
• Two or more years of clerical, administrative, receptionist, customer service, or client services experience.
• Ability to pass a background check and drug screen.