Retail Office Manager

As a Retail office manager, you will serve as the operational backbone of a retail property management team, providing essential administrative support to the general management team, operational managers, and on site personnel. You will act as the liaison between client contacts, vendors, and internal teams while overseeing office administration functions. This position requires someone who thrives in a dynamic environment where multi-tasking, attention to detail, and exceptional customer service are paramount. You will manage critical processes ranging from payroll and benefits administration to tenant communications and vendor coordination, ensuring seamless daily operations that support both the team and clients.

Hours

Full-time, Monday-Friday, 8:00am- 5:00pm

Location

Kapolei, Oahu

Pay

$26 to $31 an hour

Responsibilities

• Track and manage vacation, sick time, and personal days for all property employees while maintaining accurate records.
• Coordinate benefit enrollment packages, annual reviews, and audit deadlines, guiding employees through administrative processes.
• Process and organize new hire paperwork and ensure compliance with all on boarding requirements.
• Prepare and submit insurance claim forms, update tenant and vendor certificates of insurance, and maintain organized filing systems.
• Manage incoming and outgoing packages, courier services, faxes, and work order escalation notices while ensuring timely courtesy callbacks for tenant issues.
• Prepare bi-weekly payroll and assist the Accounting team with deadlines, cash receipts, billing adjustments and invoice processing.
• Oversee worker's compensation claim packages, track contractor certificates of insurance and assist with building inspections and license renewals.
• Support the operations department with vendor contracts, the RFP process, legal correspondence tracking, and construction updates.
• Coordinate tenant communications including move-in orientations, move-out processes, and ongoing relationship management.

Qualifications

• High School diploma or equivalent.
• Associate degree or higher in business administration, office management or a related field, highly desired.
• Strong time management skills with the ability to work independently and stay self motivated without direct supervision.
• Excellent organizational abilities to maintain an efficient workspace and easily understood filing system.
• Outstanding customer service skills with a friendly, helpful attitude when interacting with tenants, contractors, vendors, and clients.
• Effective written and verbal communication skills to provide thoughtful and detailed information to team members.
• Demonstrated ability to multi-task and adapt quickly in a fast-paced retail environment.
• Proficiency with standard office software platforms.
• 1-2 years of practical experience in an office environment, preferably supporting retail or property management operations.
• Previous experience with payroll processing and accounts payable/receivable functions highly desired.
• Familiarity with workers compensation claims and insurance certificate tracking highly desired.