Office Manager

This is a hands-on position for someone who enjoys taking ownership of staff, daily operations, patient flow, and administrative follow-through. The priority is proven management ability, initiative, and accountability—not prior optical experience. This person will initially be a highly visible patient-facing/front-office resource and, with training, become a secondary optical resource.

Hours

Full-time, 8:00am - 5:30pm

Location

Honolulu, Oahu

Pay

$26 to $28 an hour

Responsibilities

• Own day-to-day practice operations and keep routine staff/workflow problems from defaulting to the doctor.
• Manage staff expectations, priorities, productivity, accountability, and follow-through; address recurring issues respectfully and consistently.
• Direct daily workflow and decide what needs attention during both busy and slow periods.
• Help recruit, screen, interview, onboard, train, coach, and develop employees, including future front-desk staff.
• Know when an issue can be handled independently and when it truly requires the Doctor's decision or escalation.
• Lead a brief morning huddle to review the day's schedule, staffing, priorities, special patient needs, and anticipated workflow issues.
• Create and maintain staff schedules, coordinate routine coverage needs, and bring significant staffing conflicts or overtime concerns to the Doctor.
• Work with the Doctor to plan staff meetings, identify agenda items, communicate expectations, and follow up on action items after meetings.
• Coordinate and schedule vendor and representative visits at appropriate times so they do not disrupt patient care.
• Initially serve as a primary front-office resource: warmly greet patients, monitor arrivals and flow, and help create a polished patient experience.
• Oversee scheduling accuracy, insurance readiness, patient communication, and front-office follow-through.
• Review the next day's visit status and schedule for missing information, authorization issues, incorrect appointment types, or workflow concerns; delegate corrections before the clinic day.
• Help send patient statements and keep established administrative and accounts-receivable processes moving.
• Provide backup for phones, texts, emails, scheduling, checkout, and copay collection as needed while maintaining management oversight.

Qualifications

• Prior management, supervisory, or team-lead experience required.
• Demonstrated initiative, judgment, organization, follow-through, delegation, and comfort holding employees accountable.
• Warm, confident customer-service style with strong written and verbal communication.
• Willing to work hands-on while still maintaining oversight of the whole practice.
• Humble, coachable, dependable, and comfortable learning new systems and optical skills.
• Medical, dental, optometry, optical, retail-management, hospitality, or other service-business experience is helpful but not required
• Work Schedule: Mon/Tue/Fri: 8:00am-5:30pm; Thursday: 10:00am - 5:30pm; Saturday: 8:00am - 4:30pm