Downtown, Honolulu, Oahu Full-time $13 to $15 an hour
Customer Service Representative (196447-5)

Do you like helping people and solving problems? Here is the perfect opportunity! A health care company in Downtown Honolulu is looking to fill a Customer Service Representative position. You will be connecting the company with clients, providers, members, and groups, and taking care of any health care questions they may have.

Hours

Full-time

Location

Downtown, Honolulu, Oahu

Pay

$13 to $15 an hour

Responsibilities

  • Answer phone calls and respond to inquires regarding health care plans, benefits, documents, payments, and eligibility.
  • Partake in meetings and trainings to learn methods to maximize performance.
  • Stay up to date on any pertinent information to answer questions accurately.
  • Ask clear questions in order to respond to customer inquires correctly.
  • Refer to company database to find forms, manuals, and other information to help customers.
  • Serve the company's clients, providers, members, and groups in a timely manner.
  • Record incidents that call for extra steps to reach a resolution and assist when needed.
  • Make suggestions for improvements.
  • Perform other tasks as necessary.

Qualifications

  • High School Diploma required.
  • College degree, 3 years of customer service or call center experience, or combination of education and experience preferred.
  • Experience in health care desirable.
  • Exceptional customer service.
  • Great verbal and written communication.
  • Organized, detail-oriented, and deadline-focused.
  • Ability to work with a team, as well as individually.
  • Problem-solving and multitasking abilities.
  • Basic math and Microsoft Word, Excel, and Outlook knowledge.

About ALTRES Office

ALTRES Office is hiring for full-time and part-time jobs at top local companies on Oahu, Maui, and the Big Island of Hawaii.

Applying is fast and easy and there is never a fee for job seekers. Apply today!