Call Center Operator

Join the team at Hawaii's largest security solutions provider as a Call Center Operator. Responsibilities in this role include answering inbound phone calls, assisting with inquiries and resolving customer issues, and dispatching emergency services when necessary. If you have at least one year of experience working in a call center environment, possess strong communication skills, and can work in a fast-paced environment and handle multiple tasks concurrently, we want to hear from you. Apply today to be immediately considered.

Hours

Full-time, 8-hour shift, 6:00am-2:00pm | 2:30pm-10:00pm | 10:00pm-6:00am

Location

Honolulu, Oahu

Pay

$17 to $18 an hour

Responsibilities

• Answer inbound phone calls from customers and employees.
• Assist with inquiries and provide best solution.
• Notify customers of alarm and/or issues with their systems.
• Dispatch police, fire, or guard service as necessary.
• Assist with video monitoring.
• Document events for archival records.
• Resolve customer issues.
• Perform other duties as needed.

Qualifications

• High school diploma or equivalent preferred.
• Minimum 1 year experience working in call center setting preferred.
• Minimum 1 year customer service experience preferred.
• Knowledgeable with computers and applicable software.
• Strong communication (verbal, written, interpersonal) skills.
• Excellent multitasking, problem-solving, and organizational skills.
• Ability to work in fast paced environment and handle multiple tasks concurrently.
• Ability to work independently and collaboratively on a team.