Customer Service Specialist (Insurance)

A national insurance company is looking for a full-time Customer Service Specialist for their Honolulu office. This role will assist clients and providers over the phone and maintain accurate insurance accounts and records.

Qualified candidates must have highly effective communication skills, strong computer literacy and data entry skills, and the ability to multi-task. The ideal candidate for this position will have a current property & casualty insurance license.

This role comes with the option to work from home after training!

Hours

Full-time, Monday to Friday, 8:00am-5:00pm

Location

Honolulu, Oahu

Responsibilities

• Obtain information from clients or providers to update accounts, beneficiaries, amount of coverages, type of insurance, or payment options.
• Identify and document the needs of the customers and find fitting solutions.
• Resolve any customer issues in a timely and effective manner.
• Process and record new insurance policies and make modifications to existing policies or claims.
• Invoice policies and records and maintain all customers' payment records.
• Perform other duties as assigned by the department manager.

Qualifications

• High school diploma required. College degree preferred.
• Previous administrative/office experience required. Call center or insurance background desirable.
• Property & casualty insurance license.
• Intermediate Microsoft Word, Excel and PowerPoint skills. Knowledge of account management software helpful.
• Effective verbal and written communication with excellent phone etiquette.
• Ability to work on multiple projects while completing deadlines.
• High level of confidentiality and privacy of information.