Senior IT Help Desk

Our client is seeking an experienced IT professional to join their team to set up workstations with computers, smart phones, and check computer hardware. This is a great opportunity for a tech savvy individual to gain more experience in the IT field.

Qualified candidates will have previous experience with Office 365 Administrator and server maintenance and proficiency with Azure, SharePoint, and cloud security.

Apply today for immediate consideration!

Hours

Full-time, Monday to Friday

Location

Honolulu, Oahu

Pay

$20 to $25 an hour

Responsibilities

• Set up workstations and mobile computers with necessary peripheral devices (routers, printers, etc.).
• Set up smart phones.
• Check computer hardware (HDD, mouses, keyboards, monitors, etc.) to ensure functionality.
• Install and configure appropriate software functions according to specifications.
• Assist with the development and maintenance of local networks to optimize performance.
• Ensure security and privacy of networks and computer systems to comply with HITECH, HIPAA, and FERPA.
• Provide orientation and guidance to users on how to operate new software and computer equipment.
• Organize and schedule upgrades and maintenance without deterring others from completing their work.
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, etc.)
• Maintain records/logs of repairs and fixes and maintenance schedule.
• Identify computer or network equipment shortages and request orders be placed.
• Assist the Microsoft 365 Consultant by observing and evaluating how the company currently utilizes Microsoft Teams, SharePoint, and Planner and assist with the creation of policies and procedures for easier file creation and management
• Advise on the benefit of PowerApps or Dynamics365 for any organizational needs.
• Provide training to staff members on how to use various Microsoft applications (Word, Excel, SharePoint, OneNote, etc.) and best practices for fluid collaboration.
• Perform other related duties as assigned.

Qualifications

• Experience as an Office 365 Administrator. Certified in Microsoft Office 365 preferred.
• Experience with server maintenance.
• Experience working in health care or non-profit sector a plus.
• Proficiency in Azure, SharePoint, and cloud security.
• Proficiency in Excel data, managing data, and assisting with clean-up of data.
• Valid driver's license and reliable vehicle (mileage will be reimbursed when asked to go to other sites).
• Ability to travel off island once every 6 months or less.