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Tier 1 Support Help Desk

Ref: 192615  

Description:

A well-known company that works with Hawaii's top businesses and local government agencies has a full-time Support Help Desk opening. This role will resolve computer hardware and software problems, troubleshoot and resolve issues, and maintain network systems and servers. 

Qualified candidates have 2 years of previous technical support experience, excellent problem-solving skills, and a great work initiative with a willingness to learn. 

Hours:
Full-time

Location:
Oahu: Honolulu

Pay:
$40,000 to $45,000 Yearly

Additional Responsibilities:

  • Dispatch incoming phone support requests and online tickets
  • Troubleshoot and resolve requests in a timely manner
  • Test computer hardware, software, and applications
  • Maintain business server and network systems 
  • Perform other duties as needed 

Required Education and Qualifications:

  • Associates Degree in Computer Science or related field; Bachelor’s Degree desirable
  • Minimum 2 years providing technical support in an IT environment
  • Technical certifications a plus
  • Working knowledge and experience in Windows, Citrix and Terminal Server environments
  • Good knowledge of Windows desktop operating systems, applications, computer software and hardware, and networks
  • Valid driver's license for outside requests